Our team offers a combination of broad hotel operations expertise and deep product knowledge to help you deliver a differentiated guest experience.

From a strategic implementation to always-on service, we make sure you get the best value out of Guestware. Our customer success team is with you every step of the way ensuring your desired results are achieved.

The cloud makes Guestware use easy anywhere in the world. Using the latest cloud technology, Guestware deployments are simple, reliable, and more cost effective than premise based solutions. Guestware data is stored in your own private cloud database capable of scaling from an individual select service hotel to a multi-property five star chain with hundreds of hotels.

Implementing Guestware

Guestware is simple to use and easy to implement. Your Advisor creates a schedule with an on-site or online training plan depending on your selected scope of service. The training sessions cover the specific functionality and features of Guestware your staff plan to use. Once your hotel is live with Guestware, your Advisor monitors your system to ensure it is performing to your team’s expectations.

The Guestware Customer Success team is always available to train your team to use Guestware software effectively. We offer on-site and online training depending on the needs of your hotel staff.

On-Site Training

A Guestware Advisor on-site visit is recommended for any Guestware Suite implementation. An on-site visit allows your team to learn Guestware through a personalized hands-on learning experience. Your Advisor creates a training agenda covering the specific Guestware functions required for your hotel's objectives.

Online Training

Remote online training is an efficient and cost effective mechanism to allow hotel staff to fit Guestware training into their busy schedules. A short meeting to learn a Guestware skill is scheduled with your Guestware Advisor. To complete the training, attendees login to a web site where they receive hands-on Guestware training.

Guestware is dedicated to our customer’s success. We provide technical and operation support. Online webinars, an online support center, and system health checks are just a few of the tools used to help you succeed.

We stay connected with you by phone, e-mail, Internet and remote connectivity. Your Guestware software is kept current to remain compatible with the continuously evolving technologies used to manage your guest experience.

Support Center

Our online Support Center is available anytime, anywhere and provides you with the tools needed to resolve issues, answer questions, request help or review the status of an existing request. You may also browse the knowledgebase to find useful information such as user guides, video tutorials, product release news, and online training registration details.

Meet Our Partners

Guestware has partnered with many companies over the years to provide its customers a well-integrated and robust solution. Guestware partnerships range from value added resellers to turnkey product integrations. Guestware values its partner relationships and is always looking for new partners that add value to hotel operations.

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