GUEST RESPONSE →
Automate and optimize staff task assignments ensuring all issues and requests are resolved in a timely manner. Make insightful decisions from data analytics lowering operating costs while improving guest satisfaction. Guestware customers report a correlation between a successful implementation and higher guest satisfaction survey results.
CRM + LOYALTY →
Get the full experience. Targeted communications, loyalty, and recognition programs that power sustainable relationships. Guestware's Guest Recognition logic maintains guest visit and spending histories while automating creation of known repeat guest profiles.
FACILITIES →
Guestware facilities management tools use guest service data to prioritize maintenance schedules creating a balance between delivering a quality product to the guest and protecting the building owner's asset and financial results.
CHAT →
Guestware Chat gives guests the flexibility to communicate directly with your associates via their mobile devices before, during, or post-stay. They can pick items from a pre-customized list or initiate a live chat exchange with PBX operators. While the conversation is recorded within Guestware for future review and analysis, service requests can also be automatically dispatched to staff via the Guestware Mobile App to ensure guest satisfaction in real-time. Guestware Chat is designed to be opaquely integrated with existing 3rd party, guest-facing hotel apps for a seamless end user experience.
SUPPORT →
Guestware is dedicated to our customers' success. We provide technical and operational support such as online webinar series, an online support center, and ongoing usage and health check reports. Our dedicated team of Guestware Advisors are available to answer your questions and provide direction on how to best use your Guestware system.