Guestware Efficiently Orchestrates the Entire Guest Experience


Guestware interfaces with our PMS so if a guest reported an issue during a previous visit, it is logged in Guestware and appears on our pre-arrival report. I personally review this report every morning to ensure we recognize each guest to ensure any past issue does not happen again.

Vincent Hardy, Assistant General Manager, Hotel Beacon

Guestware is an essential tool that helps us deliver the high-quality stay our guests expect. Guestware helps us improve our Trip Advisor Scores

Alison Berg, Director of Sales & Marketing, AT&T Executive Education and Conference Center

Guestware enables Sonesta to maintain a consolidated view of guest data for our entire global portfolio. This consolidated data provides critical insight on guest preferences, opinions and trends, and allows us to be much more relevant and effective in our brand marketing initiatives.

Scott Weiler, Vice President, Marketing & Communications, Sonesta

The Guestware team from start through training and go-live was excellent. The software is very manageable and has many options that are needed for reporting and taking care of guest satisfaction. I couldn't ask for any better team than the Guestware service team.

Marc Anthony, Financial Manager & IT, La Cabana Resort

I have worked with Guestware since 2000. The software really helps us manage our guest response and guest recognition processes at our larger properties. They have been a steady and dependable vendor for us for a long time.

Bruce Schneider, Vice President, Operations, Outrigger Hotels & Resorts

We monitor TripAdvisor daily. Our scores are steadily climbing and Guestware was instrumental in our stronger results. Hotel Beacon’s engineers and housekeeping staff can also generate rapid response service tickets in Guestware from their mobile device or from the hotel phones in the guest rooms. The system automatically sends the request to the appropriate person’s mobile phone for action. This lets us resolve many issues before the guest notices something is wrong.

Vincent Hardy, Assistant General Manager, Hotel Beacon

Our housekeepers are in guestrooms every day. It is easy for us to report any maintenance issues in Guestware so engineering can be proactive and resolve them before the next check-in. We also track scheduled tasks like deep cleaning and mattress rotation. Mattresses are important to guest comfort. This kind of attention to detail is a big factor in demonstrating how we care for our guests.

Levels Lorie, Director of Housekeeping, AT&T Executive Education and Conference Center

"I am thrilled with the assistance and follow up I have received from Guestware support. Guestware advisers have provided exceptional service - including calling back to the property to check on us and see if the system was running smoothly."

Guestware Customer, Support Survey

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