June 6, 2019

Round Hill Hotel & Villas Selects Guestware to Help Deliver the Ultimate Luxury Guest Experience

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Round Hill Hotel & Villas, one of the leading resorts in the Caribbean, blends the friendly Jamaican vibe with exceptional service. The resort sits on a 110 acre private peninsula. It has 36 Ralph Lauren designed ocean front hotel rooms and 27 stunning villas each with their own unique ambience. These luxury and premium luxury villas with private pools range from 2 to 6 bedrooms with glorious gardens and views across the Round Hill beach and bay. The dedicated villa staff prepares daily breakfasts and goes the extra mile to pamper and spoil their guests. The resort’s facilities offer a modern gym and yoga pavilions, an award winning spa and restaurants, 5 tennis courts, a golden sandy beach bay with complimentary water sports, a protected coral reef and exciting nightly entertainment in our romantic cocktail bar overlooking the Seaside Terrace and the beach.

The resort selected Guestware as their guest experience management software after thorough evaluation of the leading providers. The resort’s unique facilities and personalized service required a platform that was highly configurable, yet easy to use. Guestware will manage service and maintenance requests as well as back of house tasks such as room inspections and preventative maintenance. The leadership at Round Hill liked Guestware’s ability for complete customization including flexible auto-dispatch rules for assigning service tasks and complex attributes for each unique villa configuration to help with inspections and maintenance checklists. Ultimately, this will help Round Hill to deliver and exceed our guests’ expectations.

Guestware was also selected for its powerful guest recognition functionality which leverages a 2-way PMS (Opera) Interface. The software automatically links all service activity to the guests profile history while providing a pre-arrival planning tool to help anticipate every repeat guest’s unique preferences and needs. “The PMS interface streamlines the process for our team and ensures that guests are personally recognized throughout their stay.” According to Calvin Lewis, the resort’s IT Manager. “This will empower our staff to be more in tune with exceeding our guests’ expectations.”

About Guestware:

Guestware is a cloud-based solution for hotels and resorts to optimize guest service and maintenance processes. Guestware enables staff to improve guest service ratings while providing leaders with the data to ensure that guests are happy, staff are productive, and the facility is well maintained. The company has focused on elevating the guest experience in the hospitality industry for over 20 years. Today, Seattle-based Guestware does business with leading brands and independent select and full-service hotels throughout the world. For more information about Guestware, go to or call 888-50-GUEST.

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