November 28, 2017

InterContinental Malta implements Guestware to Personalize the Guest Experience

Seattle, WA – November 28, 2017 – Guestware announced that InterContinental Malta in St. George’s Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort.

“InterContinental Malta selected Guestware based on the recommendation of Matthew Hill, the property’s previous director of room operations and currently hotel manager of Holiday Inn Express Malta,’ said Mike Benjamin, Guestware vice president. “Mr. Hill used Guestware at another hotel, and was impressed with Guestware’s implementation process and solid functionality.” Benjamin noted that InterContinental Malta taped Guestware’s on-site implementation package over the company’s on-line training. “Guestware’s on-site training provides added consulting benefits and customization to meet the unique needs of a hotel’s operations.”

Guestware Advisor Colby Durham provided on-site implementation supervision for the hotel’s management and staff. Durham created an individualized training program for users that optimized the system for hotel operations and deliver personalized service. Mr. Durham has over 20 years of experience helping hotels implement software focused on streamlining operations and improving service.

“On-site training gives hotel teams the hands on experience needed to use Guestware most effectively,” Durham said. “I teach industry best practices that I’ve learned visiting hundreds of sites for many years. I was impressed with how quickly InterContinental Malta’s team learned to use Guestware. They easily found new ways to do their job and provide the best service for guests.” After implementation Guestware’s success manager continuously reviews and optimizes client management processes to ensure users achieve maximum system benefits that deliver the highest guest satisfaction. Customer success has been Guestware’s top priority for more than 20 years.

About Guestware: Guestware is a cloud-based solution for hotels and resorts to optimize guest service and maintenance processes. Guestware enables staff to improve guest service ratings while providing leadership the data to know that guests are happy, staff are productive, and the facility is well maintained. The company has been focused on elevating the guest experience in the hospitality industry for over 20 years. Today, the Seattle-based company is doing business with select and full service hotels and resorts in over 70 countries. For more information about Guestware, go to or call 888-50-GUEST.

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