March 5, 2015

Guestware Partners with iRiS Software Systems to Automate the Entire Hotel Guest Request Process

Designed for the guest’s own smart device, the iRiS Mobile Valet app offers an interactive application which replaces the traditional guest welcome pack with up-to-date, live destination information. The multilingual app enables guests to purchase in-room dining, shop for products both internally and externally, book spa treatments, interact with hotel systems such as the TV or Room Controls, access local maps and attractions and even airport and flight information.

The integration with Guestware software automates the entire guest request process from the guest facing aspects to the back-of-house completion of the work. This not only streamlines the work flow, but provides full accountability with an electronic record and database system of the entire process. Guestware is used by the hotel to track and respond to all guest requests in addition to all guest and associate maintenance issues. When requests are received from iRiS and other sources, Guestware automates the back-of-house processes using auto-dispatching with Android mobile devices to deliver the job ticket to the appropriate staff member. When the work is completed, the staff member closes the ticket from their mobile device which then updates the guest through the iRiS mobile application. If work requests are not being completed in a timely manager, Guestware can send alerts and escalation messages to management which ultimately creates full accountability and higher guest satisfaction.

The two-way integration between Guestware and iRiS leveraged the HTNG Customer Profile Specification which provides core services and a schema for a more structured customer profile. This specification allows for the two systems to be able to interconnect and interoperate seamlessly.

“We are delighted to be working closely with Guestware to offer the new luxury hotel in downtown Houston a unique service offering to their guests, we expect this to be the first of many such projects where the two companies will partner to bring a new service dynamic to the hotel industry” said Chris Atkin, CCO at iRiS Software Systems.

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