July 26, 2013

Renaissance Seoul Hotel deploys Motorola digital radios with Guestware services

2013 - Provider of mission-critical communication services, Motorola Solutions has announced that Renaissance Seoul Hotel has adopted Motorola Solutions MOTOTRBO SL1K digital radios and hotel guest response application, Guestware services. As part of an upgrade from its analogue-based communication system to a digital system, hotel staff communications and task management are enhanced for consistent customer service quality. Lotte Data Communications Company, the distributor of Motorola Solutions digital radio solutions, was responsible for the design and implementation of the system. Working with the MOTOTRBO radios, the Guestware service allows every customer service request to be quickly and accurately delivered to onsite staff from the hotel’s “Delighted to Service” (DTS) dashboard, and right through the process and the completion of tasks. Through the task completion messages sent back to the DTS dashboard, Renaissance Seoul Hotel is able to analyse the duration of time required to complete tasks. The analysis can then be used to evaluate staff performance and check for any difficulties in managing tasks.

About Guestware:

Guestware® CRM software is the revolutionary Guest Experience Management system that collects, manages, and reports on all guest information, enabling hotels and resorts to track the guest experience while enhancing operational efficiencies in a single database application to deliver WELCOME INTELLIGENCE™ service. The WELCOME INTELLIGENCE™ advantage allows for better engagement with guests while having the ability to anticipate their needs and guarantee prompt service, maintains a high quality facility, and informs staff and management about guests’ desires both in real time and for future visits. The result: you have the information it takes to be in tune with your guests’ every need. And that means happier guests.

The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. For more information about Guestware, go to or call 888-50-GUEST.

Julie Hoit, Marketing Manager

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