June 25, 2013

Guestware reaches 400 hotels with next generation Guest Experience Management software

2013 - Guestware recently surpassed their 400th installation of the latest Guest Experience Management (GEM) software which was introduced with Welcome IntelligenceTM at last year’s HITEC, the world’s largest and most expansive hospitality technology event.

The demand from both new and existing hotel customers is strong for the new cloud based solution. The software helps hotels increase guest satisfaction with an automated dispatch and workflow system that improves hotel responsiveness to guest requests and problems. The software also increases guest loyalty with an innovative guest recognition system that enhances the guest arrival experience by interfacing with the hotel’s property management system.

Guestware upgraded nearly 300 existing hotel customers and installed over 100 new hotels around the world with the new software. The platform’s robust language capability has helped the company expand globally, particularly in Asia and the Middle East. “Hotels are looking for ways to increase guest satisfaction while improving operational efficiency at the same time,” said Guestware co-founder Mike Benjamin. “Our technology allows hotel operators to improve service while lowering costs.”

Guestware is demonstrating its software at HITEC 2013 Minneapolis in booth 825. HITEC, the largest, most comprehensive showcase of hospitality technology in the world, is held at the Minneapolis Convention Center from July 24-27. Additional information about Guestware can be found at

About Guestware:

Guestware is a powerful, integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware Welcome IntelligenceTM collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. For more information about Guestware, go to or call 888-50-GUEST.

About HITEC:

HITEC offers a unique combination of top-notch conference sessions and the world’s largest hospitality technology exposition. Sessions are led by industry peers and experts, and the unparalleled expo showcases the latest industry products and services from over 300 companies.

Mike Benjamin

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