Guestware management tools empower hotel service teams to respond to each guest’s individual needs and requests and deliver an outstanding guest experience.
Features
Guestware automates and optimizes staff assignments to ensure each issue and request is resolved quickly. Guestware’s data analytics lower operating costs and improves guest satisfaction.
The system tracks and records all guest information and interactions in one place. It seamlessly integrates with your property management system (PMS) and central reservation system (CRS) to make caring for your valued guests easy.
Guestware intelligently schedules and tracks preventive maintenance tasks to minimize an owner’s capital expenses and optimizes facility maintenance to deliver maximum guest satisfaction.
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Track issues, resolutions, reviews, surveys, and compensation
Organize the resolution of time-sensitive guest issues and requests
Automate staff task assignments reducing labor costs and increasing team collaboration
Manage guest requests and facility inspections from your smartphone
Identify recurring issues to help make informed operational decisions
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Proactively maintain rooms and equipment
Optimally schedule maintenance tasks
Efficiently report a room defect using a telephone and your preferred language
Conduct room inspections on your smartphone
Identify recurring issues to help make informed operational decisions
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Recognize and impress your most valuable guests
Capture and organize meaningful guest profile data
Seamlessly manage CRM profiles throughout all hotel systems
Manage loyalty points and member tiers
Drive one-to-one email campaigns using your robust CRM data
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Your Guestware solution runs in the cloud
Our hotel operations experts get you up and running quickly
Your Guestware advisor team is there to help when you need it