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May 16, 2014

Julie Hoit

Hotel Marketing: Investing In People And Technology

Investment in technology is often justified by increases in productivity and reductions in labor costs, but for U.S. hotels, investing in people is just as important.

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May 5, 2014

Julie Hoit

Hotel Customer Experience: How Minor Issues Create a Major Impact

Consistent hotel execution can make or break a positive customer experience. It is imperative to have the necessary tools to manage a hotel’s guest response system. Without it, a succession of constant problems can lead a lack of brand bonding and loyalty.

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April 28, 2014

Julie Hoit

Top Ten Travel Trends for 2014

Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the company’s extensive database of professional travel agents.

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April 8, 2014

Julie Hoit

Managing a hotel's back-of-house with technology

Hoteliers are increasingly using smart phones for back-of-house communications, and are finding the strategy is both highly effective and cost-efficient.

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March 19, 2014

Julie Hoit

For the fourth straight year, the travel industry continues to contribute to the world's economy

The World Travel and Tourism Council released its annual economic impact report showing that the travel industry has had yet another strong year in 2013.

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March 11, 2014

Julie Hoit

The Fast Bookers Vs. Intensive Researchers in Online Travel Booking

Interesting study from the large market research company, GfK, on the behavior of digital consumers who book their travel on the web.

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February 28, 2014

Julie Hoit

Year-end results show positive hotel industry uptick

Major hotel companies show that the industry ended 2013 on a positive note. 2014 is shaping up to look even brighter.

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February 12, 2014

Julie Hoit

How hotels are using "high-tech" to WOW their guests

Self-check in, mobile apps, and smart windows are a few ways hoteliers are taking technology to the next level to ensure guest satisfaction.

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January 24, 2014

Julie Hoit

How to leverage hotel technology to win trust from guests

A new study from InterContinental Hotels Group suggests that to win guest loyalty in the future, hotels need to deliver a global, local, and personalized experience.

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January 13, 2014

Julie Hoit

Millennial Travelers: Business vs. Leisure Trends

Hotel-Online's Teresa Lee depicts the top two trends and opportunities in business and leisure travel for Millennials.

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