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August 22, 2014

Guestware Sales

Online Channels Continue to Lead Hotel Bookings

In the second quarter 2014, online channels—which include Online Travel Agents (OTAs), hotel websites (Brand.com), and global distribution systems (GDS)... continued to grow in popularity among individual business and leisure travelers.

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August 1, 2014

Julie Hoit

Hilton to Invest $500 Million in Mobile Technologies

Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors.

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July 25, 2014

Julie Hoit

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays...

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July 11, 2014

Julie Hoit

Mobile Strategy : Start with Back of House

Panelists at the HITEC conference said back of house is a good place to start with a mobile strategy.

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June 20, 2014

Julie Hoit

Join Us at HITEC Next Week!

Guestware is excited to once again be exhibiting at HITEC and we hope to see you in Los Angeles, June 24-26

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June 11, 2014

Julie Hoit

Travelers booking online more now than ever before

In the first quarter 2014, online channels - which include Online Travel Agents, hotel websites, and global distribution systems used by travel agents - continued to grow in popularity among individual business and leisure travelers.

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June 4, 2014

Julie Hoit

Mobile is here to stay - boost your guests' engagement

Use mobile technology to give your guests personalized, relevant, and timely experiences while at your hotel.

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May 16, 2014

Julie Hoit

Hotel Marketing: Investing In People And Technology

Investment in technology is often justified by increases in productivity and reductions in labor costs, but for U.S. hotels, investing in people is just as important.

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May 5, 2014

Julie Hoit

Hotel Customer Experience: How Minor Issues Create a Major Impact

Consistent hotel execution can make or break a positive customer experience. It is imperative to have the necessary tools to manage a hotel’s guest response system. Without it, a succession of constant problems can lead a lack of brand bonding and loyalty.

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April 28, 2014

Julie Hoit

Top Ten Travel Trends for 2014

Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the company’s extensive database of professional travel agents.

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