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November 11, 2014

Julie Hoit

The future of managing hotels in the cloud

There are many clear benefits of moving a hotel’s data infrastructure to the “cloud” such as cost efficiency, but there are also concerns with security and privacy that need to be addressed.

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October 28, 2014

Julie Hoit

Top Trends for Hospitality + Travel Technology

We all know that technology plays an important role in hotel bookings. Since it is continually evolving, it is important to keep up on the latest trends. Here are the top four for 2015 (among many others).

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September 30, 2014

Julie Hoit

Hotels are using Instagram to engage and acquire more customers

By regularly sharing photos on Instagram, hotels can convey their personalities, surroundings, décor, events, and other unique aspects to their customers, allowing them to get a real feel for the property.

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September 16, 2014

Julie Hoit

Keep Your Customer Experience Interesting and Fresh

Recognizing the need to improve customer service is only the beginning of establishing loyalty. Here are six steps to get you going on understanding and implementing great customer service.

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August 22, 2014

Guestware Sales

Online Channels Continue to Lead Hotel Bookings

In the second quarter 2014, online channels—which include Online Travel Agents (OTAs), hotel websites (Brand.com), and global distribution systems (GDS)... continued to grow in popularity among individual business and leisure travelers.

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August 1, 2014

Julie Hoit

Hilton to Invest $500 Million in Mobile Technologies

Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors.

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July 25, 2014

Julie Hoit

Building Guest Loyalty in the Digital Age

As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays...

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July 11, 2014

Julie Hoit

Mobile Strategy : Start with Back of House

Panelists at the HITEC conference said back of house is a good place to start with a mobile strategy.

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June 20, 2014

Julie Hoit

Join Us at HITEC Next Week!

Guestware is excited to once again be exhibiting at HITEC and we hope to see you in Los Angeles, June 24-26

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June 11, 2014

Julie Hoit

Travelers booking online more now than ever before

In the first quarter 2014, online channels - which include Online Travel Agents, hotel websites, and global distribution systems used by travel agents - continued to grow in popularity among individual business and leisure travelers.

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