May 20, 2015
Julie Hoit
Virgin Hotels is bringing something new and fresh to the hotel industry
With their first hotel opening in Chicago earlier this year, Virgin Hotels is hoping become the industry’s true consumer champion. Continue Reading
May 14, 2015
Julie Hoit
New mobile app gives guests more flexibility
The new mobile app is available to loyalty program users and allows a seamless communication to hotel staff directly from a guest's own cellphone. Continue Reading
May 12, 2015
Julie Hoit
Balancing hotel guest customer service with technology
The advancement of service technology can be beneficial for a hotel – it can speed up and improve guest service – but it can also impede on the opportunity to welcome guests and provide a human interaction. Continue Reading
May 7, 2015
Julie Hoit
Survey finds guest desire a mobile-enhanced experience while staying at a hotel
Recently, Cornell's Center for Hospitality Research surveyed participants on hotel mobile applications. It is the first of a multi-phased project that seeks to find out what hotel guests are interested in as it relates to mobile. Continue Reading
April 28, 2015
Julie Hoit
The evolution of lifestyle hotels
This new and evolving category of hotels aims to attract consumers who want more services that are ancillary and focused on health, wellness, and life enrichment. Continue Reading
April 7, 2015
Julie Hoit
Strategies for increasing millennial participation in hotel loyalty programs
Millennials represent the next lucrative customer base for the hospitality industry. It is a demographic that generally has more time and money available for travel which makes them a valuable marketing target for hoteliers. Continue Reading
March 12, 2015
Julie Hoit
Global Trends that will Impact Hospitality
From the new Millennial power segment to sustainability practices, experts from Cornell Center for Hospitality Research provide their thoughts on the top ten global trends that will impact our industry. Continue Reading
February 19, 2015
Julie Hoit
Another Successful Guestware Training Session
For the third year in a row, Guestware provided on-site refresher training for associates who ranked it as the most informative, engaging, and beneficial training sessions of the year. Continue Reading
February 12, 2015
Julie Hoit
Renaissance Allentown Hotel provides in-room iPads for guest requests
The new Renaissance Allentown Hotel is now providing iPad minis in guest rooms that are fully installed with powerful guest services software that links directly to Guestware. Continue Reading
January 27, 2015
Julie Hoit
How to manage the shift from desktop to mobile
The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers. Continue Reading
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