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May 14, 2015

Julie Hoit

New mobile app gives guests more flexibility

The new mobile app is available to loyalty program users and allows a seamless communication to hotel staff directly from a guest's own cellphone.

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May 12, 2015

Julie Hoit

Balancing hotel guest customer service with technology

The advancement of service technology can be beneficial for a hotel – it can speed up and improve guest service – but it can also impede on the opportunity to welcome guests and provide a human interaction.

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May 7, 2015

Julie Hoit

Survey finds guest desire a mobile-enhanced experience while staying at a hotel

Recently, Cornell's Center for Hospitality Research surveyed participants on hotel mobile applications. It is the first of a multi-phased project that seeks to find out what hotel guests are interested in as it relates to mobile.

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April 28, 2015

Julie Hoit

The evolution of lifestyle hotels

This new and evolving category of hotels aims to attract consumers who want more services that are ancillary and focused on health, wellness, and life enrichment.

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April 7, 2015

Julie Hoit

Strategies for increasing millennial participation in hotel loyalty programs

Millennials represent the next lucrative customer base for the hospitality industry. It is a demographic that generally has more time and money available for travel which makes them a valuable marketing target for hoteliers.

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March 12, 2015

Julie Hoit

Global Trends that will Impact Hospitality

From the new Millennial power segment to sustainability practices, experts from Cornell Center for Hospitality Research provide their thoughts on the top ten global trends that will impact our industry.

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February 19, 2015

Julie Hoit

Another Successful Guestware Training Session

For the third year in a row, Guestware provided on-site refresher training for associates who ranked it as the most informative, engaging, and beneficial training sessions of the year.

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February 12, 2015

Julie Hoit

Renaissance Allentown Hotel provides in-room iPads for guest requests

The new Renaissance Allentown Hotel is now providing iPad minis in guest rooms that are fully installed with powerful guest services software that links directly to Guestware.

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January 27, 2015

Julie Hoit

How to manage the shift from desktop to mobile

The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers.

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January 13, 2015

Julie Hoit

Popular Hotel Trends for 2015

Enhancing the guest experience has always been a common theme for hoteliers and 2015 is proving to be no different. Innovative ideas and quick response to consumer needs will only drive loyalty and increase profits.

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