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March 12, 2015

Julie Hoit

Global Trends that will Impact Hospitality

From the new Millennial power segment to sustainability practices, experts from Cornell Center for Hospitality Research provide their thoughts on the top ten global trends that will impact our industry.

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February 19, 2015

Julie Hoit

Another Successful Guestware Training Session

For the third year in a row, Guestware provided on-site refresher training for associates who ranked it as the most informative, engaging, and beneficial training sessions of the year.

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February 12, 2015

Julie Hoit

Renaissance Allentown Hotel provides in-room iPads for guest requests

The new Renaissance Allentown Hotel is now providing iPad minis in guest rooms that are fully installed with powerful guest services software that links directly to Guestware.

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January 27, 2015

Julie Hoit

How to manage the shift from desktop to mobile

The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers.

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January 13, 2015

Julie Hoit

Popular Hotel Trends for 2015

Enhancing the guest experience has always been a common theme for hoteliers and 2015 is proving to be no different. Innovative ideas and quick response to consumer needs will only drive loyalty and increase profits.

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December 23, 2014

Julie Hoit

How millennials and mobile are changing travel

As the new millennial generation takes over, a big shift in the travel industry is inevitable. More than ever before in business travel, millennials are traveling.

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November 11, 2014

Julie Hoit

The future of managing hotels in the cloud

There are many clear benefits of moving a hotel’s data infrastructure to the “cloud” such as cost efficiency, but there are also concerns with security and privacy that need to be addressed.

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October 28, 2014

Julie Hoit

Top Trends for Hospitality + Travel Technology

We all know that technology plays an important role in hotel bookings. Since it is continually evolving, it is important to keep up on the latest trends. Here are the top four for 2015 (among many others).

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September 30, 2014

Julie Hoit

Hotels are using Instagram to engage and acquire more customers

By regularly sharing photos on Instagram, hotels can convey their personalities, surroundings, décor, events, and other unique aspects to their customers, allowing them to get a real feel for the property.

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September 16, 2014

Julie Hoit

Keep Your Customer Experience Interesting and Fresh

Recognizing the need to improve customer service is only the beginning of establishing loyalty. Here are six steps to get you going on understanding and implementing great customer service.

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