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November 1, 2013

Julie Hoit

Why engaging with guests on all platforms – before, after and during their stay – helps to strengthen the "Circle of Trust"

Guest feedback is growing. It’s exploding. Feedback that was once confined to an in-room survey is now a billboard in the form of online reviews, social media posts, photos for all to see and yes, there is still traditional word of mouth.

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October 25, 2013

Julie Hoit

Working together: HTNG is on a roll

HTNG has been bringing multiple viewpoints together to benefit systems working together for over a decade, and it's been on something of a roll lately.

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October 15, 2013

Julie Hoit

New study finds Millennials are far likelier to embrace loyalty programs while en route

"Millennial" travelers – defined as those between 18 and 30 years old – have sharply different business and leisure travel habits and expectations than do their older peers, according to a global study released by Expedia.com® and Egencia®.

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October 10, 2013

Julie Hoit

How Misusing Hotel Analytics Data Can Hurt Your Revenue

Does your CRM data integration strategy produce reliable actionable analytics of your guest stay and service history?

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October 3, 2013

Julie Hoit

Mövenpick Tower & Suites Doha is now powered by Guestware V4

Mövenpick Doha recently installed the latest version of the industry's leading Guest Experience Management system.

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September 25, 2013

Julie Hoit

The National Conference Center is now powered by Guestware V4

NCC has upgraded to the latest version of Guestware with Mototrbo

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September 25, 2013

Julie Hoit

Now that's a way to BOOST results

The recently opened Marriott Milwaukee Downtown delivers spectacular cellular service to meet guest demands.

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September 18, 2013

Julie Hoit

Just another day using Guestware

Guestware trainers were on-site at Philadelphia Marriott Downtown today to provide one-on-one training of the latest version of Guestware.

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September 12, 2013

Julie Hoit

Travel Brilliantly

Our customer, Marriott International, is evolving travel through every aspect of the guest’s stay, enabling the next generation to Travel Brilliantly.

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September 9, 2013

Julie Hoit

Study shows customer engagement technologies is leading to deeper and more meaningful connections

Information technology has become an important enabler in delivering top notch hotel guest service and is quickly becoming a key determinant of overall guest satisfaction.

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