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December 5, 2013

Julie Hoit

Top 5 trends in hotel technology

What is important to guests who want to stay connected virtually? 85% of travelers said they wanted access to free Wi-Fi in hotels.

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December 3, 2013

Julie Hoit

Hospitality industries are leading the mobile engagement charge

As travelers turn to mobile not only to book flights and hotels, but to enrich their entire trip experience, companies in the Travel, Tourism, and Hospitality industries are leading the mobile engagement charge.

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November 21, 2013

Julie Hoit

How consumers ‘travel’ through the planning process

An ongoing mystery in travel has been specifics on how travelers relate, interact and consume travel content at different lifecycles of the travel planning process.

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November 15, 2013

Julie Hoit

Powered by Guestware V4

Newport Marriott and Memphis Marriott East are now equipped with the hotel industry's most flexible CRM software. That means happier guests!

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November 5, 2013

Julie Hoit

How mobile devices are increasing hotel guest engagement

The team at EyeforTravel has created this concise video clip to outline just a handful of statistics and insights from our latest Social Media and Mobile in Travel Distribution Report.

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November 1, 2013

Julie Hoit

Why engaging with guests on all platforms – before, after and during their stay – helps to strengthen the "Circle of Trust"

Guest feedback is growing. It’s exploding. Feedback that was once confined to an in-room survey is now a billboard in the form of online reviews, social media posts, photos for all to see and yes, there is still traditional word of mouth.

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October 25, 2013

Julie Hoit

Working together: HTNG is on a roll

HTNG has been bringing multiple viewpoints together to benefit systems working together for over a decade, and it's been on something of a roll lately.

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October 15, 2013

Julie Hoit

New study finds Millennials are far likelier to embrace loyalty programs while en route

"Millennial" travelers – defined as those between 18 and 30 years old – have sharply different business and leisure travel habits and expectations than do their older peers, according to a global study released by Expedia.com® and Egencia®.

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October 10, 2013

Julie Hoit

How Misusing Hotel Analytics Data Can Hurt Your Revenue

Does your CRM data integration strategy produce reliable actionable analytics of your guest stay and service history?

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October 3, 2013

Julie Hoit

Mövenpick Tower & Suites Doha is now powered by Guestware V4

Mövenpick Doha recently installed the latest version of the industry's leading Guest Experience Management system.

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