July 7, 2016
Julie Hoit
Integrating Mobile Technology in Hotels
Adopting the wave of mobile technology is no easy feat for hotel operations, but if done correctly, it can help improve guest service and overall satisfaction. Continue Reading
June 28, 2016
Julie Hoit
The importance of digital logbooks in the cloud
Tools based in the cloud not only make it easier for staff to communicate, but it gives employees the opportunity focus on exceeding their guests' expectations. Continue Reading
June 21, 2016
Julie Hoit
Visit us at HITEC!
Visit us at HITEC this week! Happy Hour at our booth starting at 3pm today. Enjoy complimentary food, spirits and a chance to win a tablet! Continue Reading
June 16, 2016
Julie Hoit
The future of hotel guest communication has arrived - Guestware Chat
Guestware Chat gives guests the flexibility to communicate directly with your associates via their mobile devices before, during or post-stay. Continue Reading
June 2, 2016
Julie Hoit
The Move to Mobile
Our customer - Marriott International - has been an industry trendsetter with their high tech communications goals with their guests. And, they've only just begun. Continue Reading
April 14, 2016
Julie Hoit
How millennials are pushing hotels' mobile boundaries
Between checking into a hotel and ordering room service from their mobile device, the evidence is clear that millennials are paving the way of how they want to communicate and interact with hotels. Continue Reading
March 9, 2016
Julie Hoit
JW Desert Springs Resort & Spa focuses on creating a hotel-wide Guestware culture
The JW Desert Springs Resort & Spa – a vibrant and luxurious 883 room desert retreat in the heart of Coachella Valley – is no stranger to Guestware. They’ve been using the software for 20 years, and have been welcoming back a GW trainer every year. Continue Reading
December 29, 2015
Julie Hoit
Study finds guests are increasingly willing to share data in exchange for personalized hotel service
Hoteliers who utilize technology and data to create personal experiences for hotel guests hold the upper hand to achieving guest loyalty and overall satisfaction compared to their competitors. Continue Reading
November 20, 2015
Julie Hoit
Mobile Request Expands
Our customer, Marriott International, is expanding their two-way chat functionality - powered by Guestware - to four brands. Continue Reading
November 13, 2015
Julie Hoit
Managing the online booking power shift
The internet's accessibility of information is shifting the balance of power from a travel consumer economy to a self-service user economy. Continue Reading
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