October 18, 2016

Julie Hoit

The difference between service and hospitality

Service, the process of doing something for someone, is typically considered the act of handling a task. As people spend more money on their experience they expect more. Guests are not only expecting better tangible accommodations, they are expecting the intangible experience to be unforgettable—service taken to the next level. This is hospitality. This is where a hotel’s value comes from. Tools such as Guestware software can help manage guest preferences and profiles to ensure nothing slips through the cracks. And, that means happier guests.

Read more about the difference between service and hospitality here.

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