February 19, 2015
Julie Hoit
Another Successful Guestware Training Session
For the third year in a row, Guestware provided on-site refresher training for associates who ranked it as the most informative, engaging, and beneficial training sessions of the year. Continue Reading
February 12, 2015
Julie Hoit
Renaissance Allentown Hotel provides in-room iPads for guest requests
The new Renaissance Allentown Hotel is now providing iPad minis in guest rooms that are fully installed with powerful guest services software that links directly to Guestware. Continue Reading
January 27, 2015
Julie Hoit
How to manage the shift from desktop to mobile
The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers. Continue Reading
January 13, 2015
Julie Hoit
Popular Hotel Trends for 2015
Enhancing the guest experience has always been a common theme for hoteliers and 2015 is proving to be no different. Innovative ideas and quick response to consumer needs will only drive loyalty and increase profits. Continue Reading
December 23, 2014
Julie Hoit
How millennials and mobile are changing travel
As the new millennial generation takes over, a big shift in the travel industry is inevitable. More than ever before in business travel, millennials are traveling. Continue Reading
November 11, 2014
Julie Hoit
The future of managing hotels in the cloud
There are many clear benefits of moving a hotel’s data infrastructure to the “cloud” such as cost efficiency, but there are also concerns with security and privacy that need to be addressed. Continue Reading
October 28, 2014
Julie Hoit
Top Trends for Hospitality + Travel Technology
We all know that technology plays an important role in hotel bookings. Since it is continually evolving, it is important to keep up on the latest trends. Here are the top four for 2015 (among many others). Continue Reading
September 30, 2014
Julie Hoit
Hotels are using Instagram to engage and acquire more customers
By regularly sharing photos on Instagram, hotels can convey their personalities, surroundings, décor, events, and other unique aspects to their customers, allowing them to get a real feel for the property. Continue Reading
September 16, 2014
Julie Hoit
Keep Your Customer Experience Interesting and Fresh
Recognizing the need to improve customer service is only the beginning of establishing loyalty. Here are six steps to get you going on understanding and implementing great customer service. Continue Reading
August 1, 2014
Julie Hoit
Hilton to Invest $500 Million in Mobile Technologies
Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors. Continue Reading
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