September 16, 2014

Julie Hoit

Keep Your Customer Experience Interesting and Fresh

Most companies have a lot of room for improvement in regards to consistent and favorable customer experiences. Here are the 6 steps to begin this improvement process:

  1. Know the real customer need.

  2. Deliver service based on that need.

  3. Determine where the problems are with the customer experience by exploring all customer contact points.

  4. Fix what you find.

  5. Measure your results.

  6. Last but not least, continuously build support to reinforce the system.

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