April 8, 2014

Julie Hoit

Managing a hotel's back-of-house with technology

For many hoteliers, digital communications such as mobile text and email are revolutionizing virtually all aspects of back-of-house operations. Just like in the front of the house, where guests increasingly rely on digital technology while traveling, mobile devices are now becoming critical for hotel’s back-of-house operations. With Guestware’s Rapid Response module, the back-of-house staff can communicate urgent requests instantly. This creates an environment where everyone is accountable to serving the guest using real-time mobile messaging for dispatch and escalation. Rapid Response provides a fast and reliable way for hotel staff to log, dispatch, and follow-up on all guest requests and incidents while automatically creating a database of incidents that can be accessed for trend analysis and process improvement.

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