Guestware is a privately held company headquartered in Seattle, Washington. The company's legal name is Diversified Computer Corporation, but does business as Guestware.
Guestware is a privately held company headquartered in Seattle, Washington. The company's legal name is Diversified Computer Corporation, but does business as Guestware.
Guestware has been implemented in over 1,600 hotels and resorts and over 75 countries worldwide.
Sonesta
Outrigger Hotels & Resorts
Mövenpick
Interstate Hotels & Resorts
Hilton Hotels & Resorts
Grandlife
Ace Hotel - Portland
Historic Mission Inn
Virgin Hotels
AT&T Executive Education and Conference Center
Ocean Properties
Royal Sonesta
The Sagamore Hotel
Diaoyutai Hotel Hangzhou
One Ocean Resort Hotel & Spa
SoHo Grand Hotel
The Torch, Doha
Doubletree by Hilton
Lanier Islands
Opal Collection
The Wink DC
Atlantis
Embassy Suites by Hilton
Las Americas Golden Tower Panama
Sonesta ES Suites
Tradewinds Island Resorts
Lucky Eagle Casino and Hotel
Pinnacle Vancouver Harbourfront Hotel
Tropicana Atlantic City
Autograph Collection
Best Western
Marriott Courtyard
Potawatomi Bingo Casino
The Coeur d'Alene Resort
Cambria Hotels & Suites
Marriott Vacation Club
Radisson
The Guest House at Graceland
Clayton Plaza Hotel
Hotel Beacon
Radisson Blu
The Madison Concourse Hotel
Colonial Williamsburg Hotels
Hotel Theodore
Mount Airy Casino Resort
Residence Inn
The National Conference Center
Crowne Plaza Hotels & Resorts
InterContinental Hotels & Resorts
Nikki Beach Resort & Spa
Roxy Hotel
The Roosevelt Hotel NYC
Guestware interfaces with our PMS so if a guest reported an issue during a previous visit, it is logged in Guestware and appears on our pre-arrival report. I personally review this report every morning to ensure we recognize each guest to ensure any past issue does not happen again.
Vincent Hardy, Assistant General Manager, Hotel Beacon
Guestware is an essential tool that helps us deliver the high-quality stay our guests expect. Guestware helps us improve our Trip Advisor Scores
Alison Berg, Director of Sales & Marketing, AT&T Executive Education and Conference Center
Guestware enables Sonesta to maintain a consolidated view of guest data for our entire global portfolio. This consolidated data provides critical insight on guest preferences, opinions and trends, and allows us to be much more relevant and effective in our brand marketing initiatives.
Scott Weiler, Vice President, Marketing & Communications, Sonesta
Our property is focused on providing the best guest experience possible. We use Guestware to integrate the front desk, housekeeping, engineering and the banquet floor on one, rapid-response system that quickly fulfills guest and maintenance requests.
Flower Wes, Front Office Manager, AT&T Executive Education and Conference Center
I have worked with Guestware since 2000. The software really helps us manage our guest response and guest recognition processes at our larger properties. They have been a steady and dependable vendor for us for a long time.
Bruce Schneider, Vice President, Operations, Outrigger Hotels & Resorts
We monitor TripAdvisor daily. Our scores are steadily climbing and Guestware was instrumental in our stronger results. Hotel Beacon’s engineers and housekeeping staff can also generate rapid response service tickets in Guestware from their mobile device or from the hotel phones in the guest rooms. The system automatically sends the request to the appropriate person’s mobile phone for action. This lets us resolve many issues before the guest notices something is wrong.
Vincent Hardy, Assistant General Manager, Hotel Beacon
"I am thrilled with the assistance and follow up I have received from Guestware support. Guestware advisers have provided exceptional service - including calling back to the property to check on us and see if the system was running smoothly."
Guestware Customer, Support Survey
Our housekeepers are in guestrooms every day. It is easy for us to report any maintenance issues in Guestware so engineering can be proactive and resolve them before the next check-in. We also track scheduled tasks like deep cleaning and mattress rotation. Mattresses are important to guest comfort. This kind of attention to detail is a big factor in demonstrating how we care for our guests.
Levels Lorie, Director of Housekeeping, AT&T Executive Education and Conference Center
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