In tune with the guest 24/7
Guestware provides you with the industry’s most robust and flexible guest experience management system. Its innovative Welcome Intelligence establishes a one-to-one relationship with the guest from marketing communications and loyalty to pre-arrival and service delivery throughout every stay.
This comprehensive solution integrates with other hotel systems to make it easier for the guest at every touch point—delivering satisfaction for the guest and streamlining processes for the hotel. The result: increased revenue and lower operating costs.
All together now: marketing + service delivery
Guestware unique guest recognition system combines the marketing aspects of CRM with the service delivery aspects of a guest response system to provide an integrated guest experience management system that enables you to consistently exceed guest expectations.
The synergy from leveraging the same database for both marketing and service delivery provides continuity of the guest experience throughout the lifetime of the relationship.
- CRM and Loyalty
- Service Delivery
- Reports and Analytics
- Hotel System Integration
Optimize the entire guest experience
- Exceptional guest service
- Perfect guest rooms
- Effective service recovery
- Proactive guest recognition
- Targeted guest marketing
- More loyal customers
Get more done with less effort
- Expand revenue opportunities
- Enhance guest satisfaction
- Increase staff productivity
- Lower operating costs
- Deploy globally
CRM + Loyalty = Targeted Communications:
Guestware is a comprehensive CRM that includes shared guest profiles, guest recognition, loyalty management, email marketing and analytics. It’s fully integrated with guest-facing web profiles, CRS, PMS and property level service delivery to improve the guest experience throughout the entire relationship lifecycle.
Get to know and impress your customer
Guestware provides an easy way for the guest and hotel associates to create and manage profiles and preferences for service delivery and marketing—so you can exceed expectations and the guest never has to ask twice. From pre-arrival to on-property to post-stay, we make it easy for you to anticipate and respond efficiently to every guest need, exactly the way they want.
Loyalty & CRM Features
- Centralized guest profile management
- Pre-arrival planning and guest recognition
- Guest facing web & loyalty management
- Loyalty rewards fulfillment and redemption
- Automated classification & segmentation
- Marketing analytics & list builder query tool
- Guest correspondence log
- Email and campaign management
- Integration with online reservations and PMS
- Guest request and service recovery log
Total service delivery to exceed guest expectations
Guestware helps you optimize workflow to create a proactive and responsive environment for delivering exceptional guest service. It leverages mobile applications to automate service delivery and streamlines preventive maintenance to improve guest satisfaction and lower operating costs. Guestware provides accurate and actionable guest information throughout the entire organization.
Responsive service delivery
Effective problem resolution starts with responsive guest recognition—knowing guests, their history and their preferences. Guestware’s incident tracking lets you address every guest problem hotel-wide, so all guests are satisfied before they leave the hotel.
Guestware’s Rapid Response communicates urgent requests instantly, creating an environment where everyone is accountable to serving the guest using real-time wireless messaging for dispatch and escalation.
Proactive maintenance for guest recognition
A big part of proactive service delivery is knowing and preparing for repeat guest arrivals. Guestware ensures each guest is checking in to their room with each amenity as expected and everything in working order. Guestware’s guest recognition and facilities software work together to do just that. Preventive maintenance and mobile inspections ensure guests experience a flawless guest or meeting room.
Data to make informed decisions
Guestware provides consolidated property and enterprise reporting for quality management, process improvement, and analytics. It helps you make informed decisions about marketing, service delivery and staff productivity to drive revenue, improve customer satisfaction and lower operating costs.
Service Delivery capabilities
- Incident management and service recovery
- Rapid response with two-way mobile messaging
- Guest recognition
- Integrated voice response
- Mobile inspections
- Preventive maintenance
- Property & enterprise reporting
- PMS interfaces
Hotel system integration enhances the guest experience
Guestware complements hotel Property Management Systems (PMS) and Central Reservation Systems (CRS) by integrating all critical guest information into a single database application to enhance the guest experience. It provides the relevant information for each guest to make one-to-one recognition a reality for every guest—not just for your top guests.
This integration lets you streamline arrivals process for recognition; link valued guest revenue and incident history and quickly see guest placement and room status for scheduling preventive maintenance—all from one simple user interface.
Integration is a core competency for Guestware
As an active member of HTNG, we strive to develop interfaces using the methods prescribed by HTNG. Whenever possible, we encourage our partners to support this approach for integration.
Below are a few of our integration partners:
Property Management Systems
- Infor Hospitality
- PAR Technology – SMS Host
- Northwind – Maestro
- Megasys Hospitality Systems
Flexible and scalable deployment
Guestware provides solutions for every type and size of property, from individual hotels to large international brands. Guestware technology is highly configurable with a scalable database design to support varying customer requirements, including unique brand initiatives, operational standards and multilingual capabilities.
Choices for flexible deployment
Companies promoting Software as a Service (SaaS)/cloud approaches typically offer only that one solution. But we believe in choices. That’s why Guestware offers cloud, on-premise and customer hosting. We also offer Software as a Service (SaaS) subscription pricing and traditional software license pricing.
After all, what makes sense for one hotel may not make sense for another, for reasons ranging from financial to infrastructure and data security.