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Guest Experience Management Solutions:

Full-Service Hotels
Workflow Automation, Facilities Maintenance, CRM, and Loyalty
Cloud-Based or Customer Hosted

Guestware Select
Select-Service and Smaller Hotels
Workflow Automation and Facilities Maintenance

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Hotel Marketing + Service Delivery

The Hotel CRM Solution That Fits

Guestware CRM Software is the revolutionary hotel Guest Experience Management system that enables hoteliers to efficiently orchestrate guest experiences in a single application. This advantage allows for better guest engagement by anticipating guest needs and guaranteeing prompt service, and provides the tools to maintain a high quality facility. The result: you have the information it takes to be in tune with your guests’ every need. That means happier guests.

Behind the scenes, Guestware delivers actionable information to the right people by complementing and enhancing existing property management systems, hotel operations, and marketing to help hospitality companies share information and realize departmental collaboration—all with the goal of improving the overall hotel guest experience.

Functionality Includes:

A robust system designed to mobilize the work force by automatically dispatching guest requests via mobile devices. All requests are automatically logged for follow-up and future reporting to ensure an improved guest experience. Guestware also empowers housekeepers to report work orders (via telephone) to resolve issues before the guests finds them. This tool enhances service recovery and resolution. With Incident Tracking, staff can proactively track and follow-up on all guest complaints or problems, and be sure every guest is satisfied before they leave. In addition, managers can view reports to analyze trends to eliminate recurring issues and work smarter.

Through integration and automation, the recognition software maintains guest profiles, shared preferences, email marketing and analytics to help hoteliers implement their own guest facing recognition or loyalty program and avoid reliance on third party representation to build a growing and loyal customer base. It provides critical guest information to the right people at the right time to enhance the overall guest experience.

Allows staff to schedule and track the hotel's preventative maintenance to protect the owner's most important asset – the building. It enables staff to automate manual work order processes to make engineering more efficient and accountable.

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Find the Right Fit

Guestware offers product choices based on the size and type of your hotel. Guestware Select is ideal for select-service and smaller hotels who are looking for staff workflow automation and facilities maintenance software that is hosted in the cloud. Standard Guestware is perfect for luxury, boutique, full-service hotels who are seeking guest recognition, CRM, loyalty, workflow automation, and facilities maintenance software while having the flexibility to host on-property or in the cloud.

Guest Response Guestware Select
Incident Tracking
Rapid Response
Mobile Apps
Process Improvement
Facilities Maintenance
Housekeeping IVR (optional)
Engineering Preventative Maintenance
Mobile Inspections
CRM + Loyalty
Shared Profiles & Preferences
Guest Recognition
Loyalty Program Management
Email Marketing
PMS and CRS Integration
Deployment Options
Customer Hosted
Guestware Cloud