Guestware®

Plan for the unplanned

Even in a well-run facility with the best preventive maintenance, unplanned repairs are an inevitable managmenet task.

hotel work orders

Guestware work orders automatically generate from unresolved guest Rapid Response requests, associate-observed room defects, or manager inspections. Work orders can be entered via the Guestware mobile app or Interactive Voice Response hotel line.

When a work order is created the engineering manager efficiently assigns the scheduled work to the correct engineer on duty. Once the work is complete, the engineer closes the work order and records the time spent on it. All work orders are linked to a room or asset which contributes to the complete maintenance history of the asset. This allows for a complete view of trends of building issues.