Guestware®

Take care of your guest before it’s too late.

Guestware Rapid Response organizes the resolution of time-sensitive guest issues and requests.

Hotel Rapid Response

Logging a Rapid Response request is fast and easy. Guestware automatically prioritizes tasks, directing guest services to where their attention is needed most. When Workflow Automation is implemented, requests automatically dispatch to the correct associate on duty. Associates receive and respond to requests via the Guestware Mobile App or any of the many mobile communication devices integrated with Guestware. The system ensures no guest requests slip through the cracks.

The Rapid Response issues captured give management visibility into staffing and service delivery trends for optimal productivity and service optimization. Data is organized for trend analysis and process improvement. Trends may identify building maintenance necessary to prevent future guest issues or emerging guest requests to proactively prepare for.

Guestware PMS integration automatically links requests to the correct CRM profile enabling the hotel to anticipate the needs of their loyal repeat guests.

Guestware Rapid Response is adaptable to many different hotel operating models empowering consistent timely delivery on all guest requests.