Guestware®

Engage the entire team in caring for the facility

Guestware Interactive Voice Response (IVR) provides room attendants a means to efficiently report a guest room defect using a telephone and their preferred language.

Guestware Interactive Voice Response System

Room issues reported dispatch Rapid Response requests immediately if the issue affects the guest’s stay experience. IVR reduces guest complaints by proactively dispatching room problems to the engineering team before the guest experiences them.

IVR is an important team collaboration tool for achieving high guest satisfaction with a room in working order.