Guestware®

Guestware Suite

Guestware’s full suite cloud solution enables hoteliers to efficiently orchestrate the entire guest experience. Whether it is the guest’s first or hundredth visit, Guestware’s management tools empower the hotel service team to deliver on individual guest needs and requests leading to outstanding guest satisfaction scores.

With the full suite, you can track all of your guest information and interactions in one place. Seamless integration with your property management system and central reservation system allows for enhancing and personalizing the guest experience before, during, and after their stay.

Guestware suite automates and optimizes hotel staff task assignments ensuring all guest issues are resolved in a timely manner. You can make insightful decisions from identified guest trends to lowering operation costs while improving guest satisfaction.

The full suite includes the ability to intelligently schedule and track preventive tasks to efficiently maintain a facility delivering exceptional guest satisfaction while optimizing the building owner’s capital investment.

Guestware’s comprehensive and intuitive reporting options help identify trends and reduces labor costs by allowing associates to work smarter, not harder, all while helping maintain your most important asset – the hotel.

Software Features:


Guest Recognition

Recognize and impress your most valuable guests

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Manage guest requests directly from your mobile device

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Rapid Response


Preventive Maintenance

Configurable checklists with an easy scheduling tool

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Manage, track, and follow-up on all open work assignments

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Work Orders


Incident Tracking

Track issues, resolutions, reviews, surveys, and compensation

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Capture and organize meaningful guest profile data

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Guest Data Management


Mobile Inspections

Conduct room inspections directly from your mobile device

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Identify recurring issues to help make informed operational decisions

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Reporting