To successfully manage it, you must be able to measure it.

Hotels are vibrant. Guest issues communicated to staff comprise the valuable data required to manage the guest experience. One misplaced request can lead to a dissatisfied guest and lost revenue. Systematically capturing and documenting all guest issues empowers the service team to respond, monitor, and resolve all issues before the guest leaves the hotel. Guest Response is the tool managers need to succeed in this mission-critical operation and keep the service team’s activities organized.

Hotel Guest Response

Streamline Productivity and Improve Guest Satisfaction

Guestware customers report a correlation between a successful Guestware implementation and higher guest satisfaction survey results. Improved guest satisification is attributed to efficient workflow processes and improved associate collaboration.

The Guest Response Toolbox:

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