Guestware®

A warm welcome every time

After a long journey, it is comforting to know the front desk is ready for your arrival.

Guest Recognition

Guest Recognition streamlines the front desk process to prepare for valued guest arrivals and establish relationships with returning guests.

With seamless PMS integration, reservations are matched to returning guest profiles. The front desk acts on the guests’ requests, past experiences and preferences to insure that guests are greeted with appropriate rooms assigned and services delivered. When Guestware recognition is used with Guestware Rapid Response and Auto Dispatch, reservation amenity requests are automatically dispatched to a runner upon guest check-in.

Guestware’s Guest Recognition logic maintains guest visit and spending histories while automating creation of known repeat guest profiles. Although Guest Recognition is primarily a service delivery process, while guest services are delivered a quality database is built for marketing analytics and promotional offers to drive future revenue.