Hotel CRM + Loyalty =
With the ever-increasing costs of attracting new hotel customers, Guestware® CRM Software helps you retain your most valued guests while converting first-time guests into repeats for life. Guestware® CRM Software helps increase sales and builds loyalty by providing better hotel guest service with simplified marketing. This tool allows for shared guest profiles, guest recognition, loyalty program management, email marketing, and analytics. It is fully integrated with guest-facing web profiles, CRS, PMS, and property level service delivery to improve the guest experience throughout the entire relationship lifecycle and keep them coming back.
Get to Know and Impress Your Customer Every Time
Guestware® CRM Software provides an easy way for the guest and hotel associates to create and manage guest profiles and preferences for service delivery and targeted marketing—so you can exceed their expectations and the guest never has to ask twice. From pre-arrival to on-property to post-stay, we make it easy for you to anticipate and respond efficiently to every guest need, exactly the way they want. That means happier guests.
Hotel CRM + Loyalty Features:
- Centralized Guest Profile Management
- Pre-arrival Planning and Guest Recognition
- Guest Facing Web & Loyalty Management
- Loyalty Rewards Fulfillment and Redemption
- Automated Classification & Segmentation
- Marketing Analytics & List Builder Query Tool
- Guest Correspondence Log
- Email and Campaign Management
- Integration with Online Reservations and PMS
- Guest Request and Service Recovery Log
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