Guestware®

Guestware to reveal their latest cloud-based software, Guestware Select, at HITEC

Guestware, the industry’s most powerful and integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction, will be releasing their latest cloud-based software, Guestware Select, at HITEC in Austin June 15 – 18. Designed for the select-service and smaller full-service hotels and resorts, Guestware Select delivers industry-leading technology at a competitive price point with an easy implementation process.

“We are truly excited to bring Guestware Select to the select-service segment. Smaller hotels have many of the same challenges that as the larger hotels, but have never had the budget to implement the robust tools that streamline many processes in the area of guest response and facilities maintenance,” said Mike Benjamin, Vice President, Guestware. “This unique solution gives smaller hotels a chance to leverage much of the same functionality adopted by many large, full-service hotels and resorts.”

Features of Guestware Select Include:

  • Rapid Response: streamline the process of managing guest requests by using mobile devices to receive and close service requests based on configurable work flow rules
  • Incident Tracking: replace traditional paper log books with this electronic system that tracks all guest incidents and resolutions to ensure every guest is satisfied before they leave the hotel
  • Engineering Preventive Maintenance: improve and enhance room and equipment PM with extensive configurable checklists and easy scheduling tool
  • Work Orders: manage, track, and follow-up on all open work assignments
  • Mobile Inspections: eliminate paper inspection forms and manage inspections directly from mobile device
  • Reporting: automate scheduled reports via email to help identify recurring issues by room or type to help work smarter and improve service
  • Mobile Application: provides important functionality required by mobile workers on their smart phone to support rapid response, inspections, and more Guestware
  • Cloud Hosting: more reliable platform for hosting important hotel data with hassle-free backup and support

Guestware will be demonstrating Guestware Select at HITEC in booth 1731. Stop by for happy hour on Tuesday, June 16 at 3pm for refreshments.