Guestware®

Guestware to exhibit latest mobile version of Guest Experience Management software at HITEC

Guestware, the hotel industry’s most flexible Guest Experience Management software, will be exhibiting their latest mobile functionality at HITEC, the world’s largest and most extensive hospitality technology event, in Austin, Texas June 15 – 18.

Features of Application Include:

Guest Response: A robust system designed to mobilize the work force by automatically dispatching guest requests via mobile devices. All requests are automatically logged for follow-up and future reporting to ensure an improved guest experience. Guestware also empowers housekeepers to report work orders (via telephone) to resolve issues before the guests finds them. This tool enhances service recovery and resolution. With Incident Tracking, staff can proactively track and follow-up on all guest complaints or problems, and be sure every guest is satisfied before they leave. In addition, managers can view reports to analyze trends to eliminate recurring issues and work smarter.

CRM + Loyalty: By including shared guest profiles, guest recognition, loyalty management, email marketing and analytics, this tool helps hoteliers implement their own guest facing recognition or loyalty program, and avoid reliance on third party representation to build a growing and loyal customer base. It provides the guest CRM database and integration with hotel systems to ensure critical guest information flows to the right people at the right time.

Facilities Maintenance: Allows staff to schedule and track the hotel’s preventative maintenance to protect the owner’s most important asset – the building. It enables staff to automate manual work order process with a streamlined process to make engineering more efficient and accountable.

Guestware will be demonstrating the latest version of the software at HITEC in booth 1731. Stop by during happy hour on Tuesday, June 16 at 3pm for refreshments.