Guestware®

Guestware Blog

Building Guest Loyalty in the Digital Age

7/25/2014 – As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays...
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Mobile Strategy : Start with Back of House

7/11/2014 – Panelists at the HITEC conference said back of house is a good place to start with a mobile strategy.
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Join Us at HITEC Next Week!

6/20/2014 – Guestware is excited to once again be exhibiting at HITEC and we hope to see you in Los Angeles, June 24-26
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Travelers booking online more now than ever before

6/11/2014 – In the first quarter 2014, online channels - which include Online Travel Agents, hotel websites, and global distribution systems used by travel agents - continued to grow in popularity among individual business and leisure travelers.
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Mobile is here to stay - boost your guests' engagement

6/4/2014 – Use mobile technology to give your guests personalized, relevant, and timely experiences while at your hotel.
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Hotel Marketing: Investing In People And Technology

5/16/2014 – Investment in technology is often justified by increases in productivity and reductions in labor costs, but for U.S. hotels, investing in people is just as important.
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Hotel Customer Experience: How Minor Issues Create a Major Impact

5/5/2014 – Consistent hotel execution can make or break a positive customer experience. It is imperative to have the necessary tools to manage a hotel’s guest response system. Without it, a succession of constant problems can lead a lack of brand bonding and loyalty.
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Top Ten Travel Trends for 2014

4/28/2014 – Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the company’s extensive database of professional travel agents.
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Marriott Rewards Named Top Hotel Loyalty Program in the US

4/14/2014 – Marriott Rewards beat out loyalty programs at all other large hotel brands to be named the best rewards program in hospitality.
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Managing a hotel's back-of-house with technology

4/8/2014 – Hoteliers are increasingly using smart phones for back-of-house communications, and are finding the strategy is both highly effective and cost-efficient.
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