Guestware®

Guestware Blog

Online Channels Continue to Lead Hotel Bookings

8/22/2014 – In the second quarter 2014, online channels—which include Online Travel Agents (OTAs), hotel websites (Brand.com), and global distribution systems (GDS)... continued to grow in popularity among individual business and leisure travelers.
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Marriott Charts Exponential Hotel Growth in Africa 2014-2020

8/18/2014 – President and CEO Arne Sorenson will share the company's plans to reach over 150 hotels across 16 African countries, resulting in more than 25,000 jobs, between 2014-2020.
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Hilton to Invest $500 Million in Mobile Technologies

8/1/2014 – Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors.
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Building Guest Loyalty in the Digital Age

7/25/2014 – As the distribution landscape continues to evolve and more guests turn to online and mobile sources to research and book their stays...
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Mobile Strategy : Start with Back of House

7/11/2014 – Panelists at the HITEC conference said back of house is a good place to start with a mobile strategy.
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Join Us at HITEC Next Week!

6/20/2014 – Guestware is excited to once again be exhibiting at HITEC and we hope to see you in Los Angeles, June 24-26
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Travelers booking online more now than ever before

6/11/2014 – In the first quarter 2014, online channels - which include Online Travel Agents, hotel websites, and global distribution systems used by travel agents - continued to grow in popularity among individual business and leisure travelers.
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Mobile is here to stay - boost your guests' engagement

6/4/2014 – Use mobile technology to give your guests personalized, relevant, and timely experiences while at your hotel.
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Hotel Marketing: Investing In People And Technology

5/16/2014 – Investment in technology is often justified by increases in productivity and reductions in labor costs, but for U.S. hotels, investing in people is just as important.
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Hotel Customer Experience: How Minor Issues Create a Major Impact

5/5/2014 – Consistent hotel execution can make or break a positive customer experience. It is imperative to have the necessary tools to manage a hotel’s guest response system. Without it, a succession of constant problems can lead a lack of brand bonding and loyalty.
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