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Guestware Blog

How to manage the shift from desktop to mobile

1/27/2015 – The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers.
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Popular Hotel Trends for 2015

1/13/2015 – Enhancing the guest experience has always been a common theme for hoteliers and 2015 is proving to be no different. Innovative ideas and quick response to consumer needs will only drive loyalty and increase profits.
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How millennials and mobile are changing travel

12/23/2014 – As the new millennial generation takes over, a big shift in the travel industry is inevitable. More than ever before in business travel, millennials are traveling.
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The future of managing hotels in the cloud

11/11/2014 – There are many clear benefits of moving a hotel’s data infrastructure to the “cloud” such as cost efficiency, but there are also concerns with security and privacy that need to be addressed.
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Top Trends for Hospitality + Travel Technology

10/28/2014 – We all know that technology plays an important role in hotel bookings. Since it is continually evolving, it is important to keep up on the latest trends. Here are the top four for 2015 (among many others).
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Hotels are using Instagram to engage and acquire more customers

9/30/2014 – By regularly sharing photos on Instagram, hotels can convey their personalities, surroundings, décor, events, and other unique aspects to their customers, allowing them to get a real feel for the property.
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Keep Your Customer Experience Interesting and Fresh

9/16/2014 – Recognizing the need to improve customer service is only the beginning of establishing loyalty. Here are six steps to get you going on understanding and implementing great customer service.
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Online Channels Continue to Lead Hotel Bookings

8/22/2014 – In the second quarter 2014, online channels—which include Online Travel Agents (OTAs), hotel websites (Brand.com), and global distribution systems (GDS)... continued to grow in popularity among individual business and leisure travelers.
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Marriott Charts Exponential Hotel Growth in Africa 2014-2020

8/18/2014 – President and CEO Arne Sorenson will share the company's plans to reach over 150 hotels across 16 African countries, resulting in more than 25,000 jobs, between 2014-2020.
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Hilton to Invest $500 Million in Mobile Technologies

8/1/2014 – Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors.
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