Guestware®

Guestware Blog

Hotels are making large investments in digital connectivity to compete with lodging apps

7/23/2015 – With the ever-changing competitive landscape, hoteliers are responding by using technology to speak directly to the guest to ensure they are satisfied before leaving the hotel.
Read more…

Hotel lobbies are becoming the new concert venue

7/8/2015 – In a conscious effort to make lobbies an attractive hang out, more and more hotels are transforming their lobbies into concert venues with food and drink.
Read more…

Training, training, and more training!

7/2/2015 – It has been a very busy summer for our trainers. They have been jetting all over the world to implement and train new + existing customers on the GW functionality. Our team has been having a great time meeting hotel staff and sharing the software insights!
Read more…

Happy Hour at our HITEC booth 1731

6/16/2015 – Please join us for happy hour on Tuesday at 3pm!
Read more…

Virgin Hotels is bringing something new and fresh to the hotel industry

5/20/2015 – With their first hotel opening in Chicago earlier this year, Virgin Hotels is hoping become the industry’s true consumer champion.
Read more…

New mobile app gives guests more flexibility

5/14/2015 – The new mobile app is available to loyalty program users and allows a seamless communication to hotel staff directly from a guest's own cellphone.
Read more…

Balancing hotel guest customer service with technology

5/12/2015 – The advancement of service technology can be beneficial for a hotel – it can speed up and improve guest service – but it can also impede on the opportunity to welcome guests and provide a human interaction.
Read more…

Survey finds guest desire a mobile-enhanced experience while staying at a hotel

5/7/2015 – Recently, Cornell's Center for Hospitality Research surveyed participants on hotel mobile applications. It is the first of a multi-phased project that seeks to find out what hotel guests are interested in as it relates to mobile.
Read more…

The evolution of lifestyle hotels

4/28/2015 – This new and evolving category of hotels aims to attract consumers who want more services that are ancillary and focused on health, wellness, and life enrichment.
Read more…

Strategies for increasing millennial participation in hotel loyalty programs

4/7/2015 – Millennials represent the next lucrative customer base for the hospitality industry. It is a demographic that generally has more time and money available for travel which makes them a valuable marketing target for hoteliers.
Read more…