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Guestware Blog

Balancing hotel guest customer service with technology

5/12/2015 – The advancement of service technology can be beneficial for a hotel – it can speed up and improve guest service – but it can also impede on the opportunity to welcome guests and provide a human interaction.
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Survey finds guest desire a mobile-enhanced experience while staying at a hotel

5/7/2015 – Recently, Cornell's Center for Hospitality Research surveyed participants on hotel mobile applications. It is the first of a multi-phased project that seeks to find out what hotel guests are interested in as it relates to mobile.
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The evolution of lifestyle hotels

4/28/2015 – This new and evolving category of hotels aims to attract consumers who want more services that are ancillary and focused on health, wellness, and life enrichment.
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Strategies for increasing millennial participation in hotel loyalty programs

4/7/2015 – Millennials represent the next lucrative customer base for the hospitality industry. It is a demographic that generally has more time and money available for travel which makes them a valuable marketing target for hoteliers.
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Global Trends that will Impact Hospitality

3/12/2015 – From the new Millennial power segment to sustainability practices, experts from Cornell Center for Hospitality Research provide their thoughts on the top ten global trends that will impact our industry.
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Another Successful Guestware Training Session

2/19/2015 – For the third year in a row, Guestware provided on-site refresher training for associates who ranked it as the most informative, engaging, and beneficial training sessions of the year.
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Renaissance Allentown Hotel provides in-room iPads for guest requests

2/12/2015 – The new Renaissance Allentown Hotel is now providing iPad minis in guest rooms that are fully installed with powerful guest services software that links directly to Guestware.
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How to manage the shift from desktop to mobile

1/27/2015 – The explosion of non-desktop customer engagements creates a tremendous upside opportunity for smart hoteliers who invest in and take advantage of this rising tide of mobile- and tablet-obsessed travel consumers.
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Popular Hotel Trends for 2015

1/13/2015 – Enhancing the guest experience has always been a common theme for hoteliers and 2015 is proving to be no different. Innovative ideas and quick response to consumer needs will only drive loyalty and increase profits.
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How millennials and mobile are changing travel

12/23/2014 – As the new millennial generation takes over, a big shift in the travel industry is inevitable. More than ever before in business travel, millennials are traveling.
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