Guestware®

Guestware Blog

Guest satisfaction increases when mobile devices are used by hotel staff

9/8/2015 – With the use of mobile devices hotel staff can be more swift in solving guest problems.
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Keeping loyalty programs relevant

8/27/2015 – There are a lot of choices when it comes to reward programs. To stay relevant, hotels are finding unique ways to make their loyalty programs more robust and enticing.
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Hotel guest satisfaction is at a record high

8/20/2015 – Overall guest satisfaction has risen to a record high mainly due to a reduction of guest problems and an increase of staff interactions with the guest.
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Sonesta International adds nine new extended stay suites to their growing collection

7/24/2015 – Our client - Sonesta International Hotels Corporation - is expanding their collection to add diversity to their growing portfolio of hotels.
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Hotels are making large investments in digital connectivity to compete with lodging apps

7/23/2015 – With the ever-changing competitive landscape, hoteliers are responding by using technology to speak directly to the guest to ensure they are satisfied before leaving the hotel.
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Hotel lobbies are becoming the new concert venue

7/8/2015 – In a conscious effort to make lobbies an attractive hang out, more and more hotels are transforming their lobbies into concert venues with food and drink.
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Training, training, and more training!

7/2/2015 – It has been a very busy summer for our trainers. They have been jetting all over the world to implement and train new + existing customers on the GW functionality. Our team has been having a great time meeting hotel staff and sharing the software insights!
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Happy Hour at our HITEC booth 1731

6/16/2015 – Please join us for happy hour on Tuesday at 3pm!
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Virgin Hotels is bringing something new and fresh to the hotel industry

5/20/2015 – With their first hotel opening in Chicago earlier this year, Virgin Hotels is hoping become the industry’s true consumer champion.
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New mobile app gives guests more flexibility

5/14/2015 – The new mobile app is available to loyalty program users and allows a seamless communication to hotel staff directly from a guest's own cellphone.
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