Guestware®

Guestware Blog

Top hotel technology news from 2013

12/30/2013 – While access to WiFi is the prized amenity, an astonishing 81% of travelers reported unsatisfactory experiences with hotel WiFi in the past year.
Read more…

Hotels team up with Google to give virtual tours

12/23/2013 – Consumers have more control over the hotel tour experience by clicking on arrows that will take them in various directions to see a hotel property.
Read more…

Top 5 trends in hotel technology

12/5/2013 – What is important to guests who want to stay connected virtually? 85% of travelers said they wanted access to free Wi-Fi in hotels.
Read more…

Hospitality industries are leading the mobile engagement charge

12/3/2013 – As travelers turn to mobile not only to book flights and hotels, but to enrich their entire trip experience, companies in the Travel, Tourism, and Hospitality industries are leading the mobile engagement charge.
Read more…

How consumers ‘travel’ through the planning process

11/21/2013 – An ongoing mystery in travel has been specifics on how travelers relate, interact and consume travel content at different lifecycles of the travel planning process.
Read more…

Powered by Guestware V4

11/15/2013 – Newport Marriott and Memphis Marriott East are now equipped with the hotel industry's most flexible CRM software. That means happier guests!
Read more…

How mobile devices are increasing hotel guest engagement

11/5/2013 – The team at EyeforTravel has created this concise video clip to outline just a handful of statistics and insights from our latest Social Media and Mobile in Travel Distribution Report.
Read more…

Why engaging with guests on all platforms – before, after and during their stay – helps to strengthen the "Circle of Trust"

11/1/2013 – Guest feedback is growing. It’s exploding. Feedback that was once confined to an in-room survey is now a billboard in the form of online reviews, social media posts, photos for all to see and yes, there is still traditional word of mouth.
Read more…

Working together: HTNG is on a roll

10/25/2013 – HTNG has been bringing multiple viewpoints together to benefit systems working together for over a decade, and it's been on something of a roll lately.
Read more…

New study finds Millennials are far likelier to embrace loyalty programs while en route

10/15/2013 – "Millennial" travelers – defined as those between 18 and 30 years old – have sharply different business and leisure travel habits and expectations than do their older peers, according to a global study released by Expedia.com® and Egencia®.
Read more…