Guestware®

Top three things hotels should do to ensure mobile-friendliness (Hotel Management)

Posted Thursday, August 31, 2017 by Julie Hoit

When a guest checks into a hotel, they expect to be able to utilize their mobile device to not only make calls and browse the Internet, but also communicate via text message with hotel staff from the ease of their phone. To ensure this is a smooth process, hotels need to be set up for success.

Julie Hoit, Guestware Marketing Manager, says it is critical to have a back-end solution to support guest communication. This includes selecting the right vendor with a powerful software tool to manage mobile communication and staff workflow. In addition, the hotel staff must ensure strong leadership to be set up for long-term success.

Additional hotel industry experts weigh in on what it takes to have a positive, mobile-friendly experience during a hotel stay. Read more here.