Guestware®

Maintain a Strong Guestware Culture

Posted Wednesday, June 21, 2017 by Mike Benjamin

At Guestware, we are changing our own service culture to make it easier for your hotel to continuously get more out of Guestware for sustainable success. These options below scale from free online tools to more hands-on, fee based services to help sustain a strong Guestware culture and enhance the guest experience. Our goal is to continue to improve these tools for your benefit so keep your eyes open for enhancements to these services and content.

Free online helpdesk that includes recorded webinar-style tutorials, reference guides, and knowledge base articles. These tools are geared toward learning how to use a particular feature or how it works. This is also available within Guestware online help.

Free live webinar training session. We are offering live training with a Guestware expert covering every module and more on a monthly basis. Check out the calendar and register for the next available session.

Remote (online) Training or Implementation Services are designed specifically for your hotel or company. Whether you want a Remote Audit with review of current usage or implementing a module from scratch such as Auto-dispatch or PM’s or mobile inspections, remote services provide one-on-one consulting based on your operations. Fees are based on the scope of work. Reach out to sales@guestware.com to discuss options.

On-site Training and Implementation Services

Do you have new associates or a new Guestware Administrator who has never had formal training? When online training is not enough, on-site training can provide hands on consulting and training with custom agendas to meet your needs. In just a few short days we can optimize configuration, retrain staff property-wide, and build sustainable processes that are guaranteed to drive up service scores. Our personalized programs include face-to-face training in a classroom setting and leadership consultation on best practices. Reach out to sales@guestware.com to discuss options.

Recent feedback from on-site training has been terrific:

“I believe that the training has helped our entire team to elevate the Guestware process to a new level, drive down problems experienced, and has helped us to more effectively manage our guest experience. Prior to the training we were not utilizing the system to its full capability. Since that training, our usage has increased 10 fold and I believe that will continue to grow. Our associates left the training re-energized about Guestware, and had a greater knowledge of the system’s capabilities.”

Robert MorganSenior Room Operations Manager