Guestware®

Hotel Customer Experience: How Minor Issues Create a Major Impact

Posted Monday, May 5, 2014 by Julie Hoit

Adam Toporek, Customer Experience Strategist, shares his recent experience of how minor customer experience mishaps, delivered in succession, can accumulate for a major brand impact and negative hotel reviews. This experience provides an excellent example of how Guestware software can play an important role in realizing departmental collaboration with the goal of improving the overall experience and never letting guest requests slip through the cracks. Read more about Adam’s story here.