In tune with the guest 24/7: The industry’s most robust
and flexible Guest Experience
Management system. Quick Tour
All together now: The power of having your CRM
and guest response in one
system. Quick Tour
CRM + Loyalty =
Targeted Communications: Loyalty and recognition
programs that power
sustainable relationship
marketing. Quick Tour
Total Service Delivery: A proactive and responsive
environment for exceptional
guest service.Quick Tour
Integrated Hotel Systems: Complements PMS/CRS so
all critical guest information is
where you need it. Quick Tour
Flexible & Scalable
Deployment: Global solutions for
independent hotels to large
brands. Quick Tour
The intelligence you need to optimize the entire guest experience. Guestware is the only Guest Experience Management system that gives you Welcome Intelligence by uniting marketing and service delivery in a single database. The result: you have the information it takes to be in tune with your guests’ every need. And that means happier guests.
“Guestware is a valuable tool for our full service hotels to improve the guest experience- from guest recognition and the arrival experience to service delivery and quality management. We also appreciate their flexibility and integrity as a vendor supporting our organization.”
John Adams, SVP, Global Operations, Design & Development
Marriott International
“Guestware has been the CRM system for Kimpton going back before we launched our InTouch loyalty program in 2004. Guestware has evolved as we’ve grown our brand and loyalty program through multiple industry downturns. We appreciate the many interfaces they’ve developed and responsiveness to meeting our complex requirements.”
Steve Pinetti, Sr. VP Inspiration & Creativity
Kimpton Hotels & Restaurants
“In 2009, we selected Guestware as our CRM partner to launch and manage Sonesta’s guest recognition program. Their insights and experience have helped us as we have grown our collection over the years.”
Jodi Cross, Corporate Director of Marketing
Sonesta Collection-Hotels . Resorts . Suites
“I have worked with Guestware since 2000. The software really helps us manage our guest response and guest recognition processes at our larger properties. They have been a steady and dependable vendor for us for a long time.”
Bruce Schneider, Vice President, Operations
Outrigger Hotels & Resorts
“The Guestware software suite is at the foundation of our engineering initiatives focused on maintaining flawless guest rooms. We use it all – from tracking our room preventive maintenance and mobile inspections to the automated dispatch system for rapid response. Guestware has become critical for our operations..”
Robert J. Bahl, Vice President of Engineering & Facilities, the Americas
Marriott International
