Guestware®

  • Complete Hotel CRM Solution: The lodging industry’s most comprehensive CRM software focused on improving the guest experience and increasing staff productivity. Learn More

  • Welcome Intelligence: The intelligence you need to optimize the entire hotel guest experience. Learn More

  • Hotel CRM + Loyalty =
    Targeted Communications:
    Loyalty and recognition programs that power sustainable relationship marketing. Learn More

  • Hotel Service Delivery: Streamline the process of managing requests for exceptional guest service. Learn More

  • Hotel Preventive Maintenance: Improve room preventive maintenance with customizable checklists and easy scheduling. Learn More

  • Integrated Hotel Systems: Complements PMS/CRS so
    all critical guest information is
    where you need it. Learn More

How can Guestware serve you?


Guest Response

Automate optimizing staff task assignments ensuring guest issues are resolved in a timely manner.

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Intelligently schedule preventive maintenance to efficiently deliver a flawless guest room while protecting the building owner’s capital.

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Facilities


Chat

Give guests the flexibility to communicate directly with your service team via their mobile devices.

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Personalize your guest experience before, during, and after their stay.

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Guest Recognition

See Guestware In Action

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“Our goal is to provide a personalized and elevated guest experience, to engage our customers and show our appreciation for the opportunity to serve them. And, Guestware is an integral component that makes this possible for us on so many levels.”

Kristina Brown, Resident Manager
San Antonio Marriott River Center Hotel

I have worked with Guestware since 2000. The software really helps us manage our guest response and guest recognition processes at our larger properties. They have been a steady and dependable vendor for us for a long time.”

Bruce Schneider, Vice President, Operations
Outrigger Hotels & Resorts

Guestware enables Sonesta to maintain a consolidated view of guest data for our entire global portfolio. This consolidated data provides critical insight on guest preferences, opinions and trends, and allows us to be much more relevant and effective in our brand marketing initiatives.”

Scott Weiler, Vice President, Marketing & Communications
Sonesta Collection-Hotels . Resorts . Suites

“Guestware is a valuable tool for our full service hotels to improve the guest experience- from guest recognition and the arrival experience to service delivery and quality management. We also appreciate their flexibility and integrity as a vendor supporting our organization.”

John Adams, SVP, Global Operations, Design & Development
Marriott International

“I am thrilled with the assistance and follow up I have received from Guestware support. Guestware advisers have provided exceptional service - including calling back to the property to check on us and see if the system was running smoothly.”

Guestware Customer, Support Survey

“I believe that the training has helped our entire team to elevate the Guestware process to a new level, drive down problems experienced, and has helped us to more effectively manage our guest experience.”

Robert Morgan, Senior Room Operations Manager
Bethesda Marriott Hotel

“The Guestware software suite is at the foundation of our engineering initiatives focused on maintaining flawless guest rooms. We use it all – from tracking our room preventive maintenance and mobile inspections to the automated dispatch system for rapid response. Guestware has become critical for our operations..”

Robert J. Bahl, Vice President of Engineering & Facilities, the Americas
Marriott International

OUR CLIENTS


Our Clients
Our Clients
Our Clients